1. Introduction
Welcome to Zeberon!
We aim to make your online shopping experience simple and convenient. This Shipping Policy explains how orders placed through our website are processed, dispatched and delivered.
By placing an order on our website, you acknowledge this policy and the applicable terms displayed during checkout.
2. Order Processing
Once you place an order successfully, we begin processing it.
- Orders are processed within [1–3 business days] after confirmation of payment, unless otherwise stated.
- Orders placed on Sundays, public holidays or non-working days may be processed on the next business day.
- Processing time does not include the delivery period.
- You may receive an order confirmation or dispatch notification by email, where supported.
Processing times are estimates and may vary during busy shopping periods or due to unforeseen circumstances.
3. Shipping Locations
Zeberon delivers to the locations available through our shipping arrangements.
Before placing an order, please ensure that your delivery address, PIN code, phone number and other required details are accurate.
Some locations may not be serviceable. If we cannot deliver to your address, we will contact you to discuss the available options.
Delivery coverage: [Insert the locations you currently serve, such as selected locations across India or all serviceable PIN codes in India.]
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The final shipping cost may depend on your delivery location, order value, package size or the shipping method available.
Shipping charges: [Insert your actual shipping fees and any free-shipping conditions.]
We recommend reviewing the shipping total before placing your order.
5. Estimated Delivery Time
After dispatch, the estimated delivery period depends on your location and the courier service.
- Local deliveries: [Insert estimated delivery time.]
- Other domestic deliveries: [Insert estimated delivery time.]
- Remote locations: Delivery may take longer depending on courier availability.
These are estimates, not guaranteed delivery dates. Any delivery estimate displayed during checkout should take precedence where applicable.
6. Order Tracking
If tracking is available for your order, we will share the tracking details through the contact information provided at checkout.
You can use these details to check the progress of your shipment.
If you have not received tracking information or need assistance with a delayed shipment, please contact us through our Contact Us page.
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details when placing an order.
If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional charges or delivery delays may occur if an address correction is possible but requires further handling.
8. Delayed or Undelivered Orders
Although we aim to process and dispatch orders promptly, delays may occur due to courier issues, weather conditions, public holidays, operational disruptions or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery period, contact us so we can help check its status.
If an order cannot be delivered, we will communicate the available options in accordance with our policies and applicable law.
9. Damaged or Incorrect Products
Please inspect your order after delivery.
If you receive a damaged, defective or incorrect product, contact us promptly and provide your order number and relevant photographs, where possible.
We will review the issue and explain the appropriate resolution under our Refund & Return Policy and applicable consumer-protection requirements.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Cancellation may depend on whether the order has already been processed or dispatched.
Any eligible refund will be handled according to our Refund & Return Policy and applicable law.
11. Contact Us
If you have questions about shipping, delivery or an existing order, please contact us through our website.
Website: Zeberon
Contact page: https://zeberon.com/contact-us/
Please include your order number when contacting us about an existing order.